Description
1. Help Desk Support (Remote and Limited Onsite)
- 24/7 Remote Support: Access to a help desk for IT troubleshooting, software assistance, and tech support.
- Onsite Visits: Likely includes a set number of onsite support hours each month (e.g., 2–4 hours) for in-depth issues that can’t be solved remotely.
2. Network and Server Management
- Network Monitoring: 24/7 monitoring to ensure network health, uptime, and security.
- Server Maintenance and Updates: Regular patching, updates, and performance monitoring for on-premises or cloud-based servers.
- Network Security Monitoring: Real-time alerts for unusual activity and proactive response to network threats.
3. Cybersecurity Services
- Antivirus and Anti-Malware Protection: Includes licenses and maintenance of anti-malware software.
- Firewall Management: Monitoring and updates for firewall configurations to protect against attacks.
- Threat Detection and Response: Real-time detection of security threats, often paired with automated response measures.
- Basic Security Training: Employee training on cybersecurity best practices (often conducted once a quarter).
4. Data Backup and Recovery
- Automated Cloud Backups: Regular backups of critical files and systems, ensuring data availability.
- Disaster Recovery Plan (DRP): Basic recovery plan for critical data and systems in case of failures, with limited recovery testing annually.
5. Cloud Services Management
- Email and Collaboration Tools Management: Management and support for tools like Microsoft 365 or Google Workspace, including setup, security, and troubleshooting.
- Cloud Application Support: Basic support for cloud-based software, such as CRM or project management tools.
6. User Management
- Account Setup and Deactivation: Setting up new employee accounts, configuring permissions, and handling account closures.
- Permissions Management: Adjusting access levels for users to ensure data protection and compliance.
7. Proactive Maintenance
- Device Health Monitoring: Real-time monitoring of desktops, laptops, and mobile devices to prevent potential issues.
- Software Patch Management: Automated updates and patching for software applications to ensure security and compliance.
8. Strategic IT Consulting
- Quarterly IT Reviews: Regular meetings to discuss technology needs, review performance, and recommend improvements.
- Technology Roadmap: Consulting on IT upgrades, future tech needs, and budgeting for technology investments.
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