Premium Plan

$3,500.00

Comprehensive Managed IT Services for Small Businesses. Our $3,500/month package includes 24/7 remote support, network and server management, robust cybersecurity, automated cloud backups, and user account management. Enjoy peace of mind with continuous monitoring, regular maintenance, and limited onsite support. We also provide quarterly IT consulting to keep your technology aligned with business goals. Perfect for businesses seeking reliable, proactive IT support without the hassle.

10 in stock

SKU: MI100-3 Category:

Description

1. Help Desk Support (Remote and Limited Onsite)

  • 24/7 Remote Support: Access to a help desk for IT troubleshooting, software assistance, and tech support.
  • Onsite Visits: Likely includes a set number of onsite support hours each month (e.g., 2–4 hours) for in-depth issues that can’t be solved remotely.

2. Network and Server Management

  • Network Monitoring: 24/7 monitoring to ensure network health, uptime, and security.
  • Server Maintenance and Updates: Regular patching, updates, and performance monitoring for on-premises or cloud-based servers.
  • Network Security Monitoring: Real-time alerts for unusual activity and proactive response to network threats.

3. Cybersecurity Services

  • Antivirus and Anti-Malware Protection: Includes licenses and maintenance of anti-malware software.
  • Firewall Management: Monitoring and updates for firewall configurations to protect against attacks.
  • Threat Detection and Response: Real-time detection of security threats, often paired with automated response measures.
  • Basic Security Training: Employee training on cybersecurity best practices (often conducted once a quarter).

4. Data Backup and Recovery

  • Automated Cloud Backups: Regular backups of critical files and systems, ensuring data availability.
  • Disaster Recovery Plan (DRP): Basic recovery plan for critical data and systems in case of failures, with limited recovery testing annually.

5. Cloud Services Management

  • Email and Collaboration Tools Management: Management and support for tools like Microsoft 365 or Google Workspace, including setup, security, and troubleshooting.
  • Cloud Application Support: Basic support for cloud-based software, such as CRM or project management tools.

6. User Management

  • Account Setup and Deactivation: Setting up new employee accounts, configuring permissions, and handling account closures.
  • Permissions Management: Adjusting access levels for users to ensure data protection and compliance.

7. Proactive Maintenance

  • Device Health Monitoring: Real-time monitoring of desktops, laptops, and mobile devices to prevent potential issues.
  • Software Patch Management: Automated updates and patching for software applications to ensure security and compliance.

8. Strategic IT Consulting

  • Quarterly IT Reviews: Regular meetings to discuss technology needs, review performance, and recommend improvements.
  • Technology Roadmap: Consulting on IT upgrades, future tech needs, and budgeting for technology investments.

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